Terms & Conditions for Performance tickets, Courses, and Workshops

Gothenburg English Studio Theatre (hereinafter referred to as "GEST")

Last updated: 2025-05-10

By registering for a course or purchasing tickets for a show at GEST, you agree to the following Terms and Conditions. Please read them carefully before completing your registration or purchase.

1. Company Information

GEST – Gothenburg English Studio Theatre

Org. number: 802429-6769

VAT: (Momsreg. Nr) SE802429676901

Address: Chapmans torg 10 bv, 414 54 Göteborg, Sverige

Email: info@gest.se

Phone: 031-425065

Website: www.gest.se

2. General Terms of Purchase (All Services)

The organisation is using Stripe.com for all transactions made through purchased from Culmas.io, we refer to Stripe's terms and conditions related to processing payments.
A confirmation email will be sent upon successful purchase.
Payments must be made in full at the time of booking. Services are paid in advance.
GEST may charge a clearly stated service fee. This will be shown at checkout and listed in your confirmation email.
All prices on shows are listed inclusive VAT.
Canceling a payment must be done by contacting GEST via email at info@gest.se.

3. Terms Specific to Performance Tickets

Each visitor to an event must hold a valid ticket. Tickets or products that have been cancelled are not valid. Tickets may not be copied or otherwise used more than once.
A numbered ticket is valid for the specified seat.
Discount eligibility (e.g., student discounts) must be proven at purchase and upon entry.
Purchased tickets cannot be exchanged for another event. The Distance Selling Act’s right of withdrawal does not apply to event tickets.
Purchased tickets are non-refundable.
Refunds are only made in the event of a cancelled performance*. Service fees are non-refundable.
Tickets are valuable documents. Lost tickets can only be replaced if the customer provided their name and contact details at the time of booking. For assistance, please contact GEST on info@gest.se or 031 42 50 65
Tickets may be transferred to another person unless otherwise stated on the website and/or the ticket that it is personal.
Tickets are sold by GEST (Gothenburg English Studio Theatre Org. No; 802429-6769) and include 6% VAT.
Tickets may not be resold or used for commercial purposes.

3.1 Purchases in Breach of Ticket Terms

GEST reserves the right to cancel any booking or purchase that violates the ticket terms. This includes, but is not limited to, customers booking or purchasing more tickets than allowed, purchasing tickets for commercial purposes, or manipulating a ticket.
Tickets handled or booked incorrectly may be deemed invalid.
GEST may immediately suspend a customer's account if they attempt to circumvent the ticket terms.

3.2 Program Changes

GEST reserves the right to change the program and performers in the event of illness or other circumstances beyond the control of GEST and/or the event organizer.
GEST is not obligated to inform of program changes in advance but will, whenever possible, share such information on the website or via email.

3.3 Lost Tickets

If you lose your tickets before the event, please contact GEST at +46 (0)31 425065 or info@gest.se.

3.4 Refunds

Purchased tickets cannot be refunded or exchanged for tickets to another event. Please note that a ticket paid for at the time of booking is considered purchased.
The Distance Selling Act does not apply to the purchase of event tickets.

3.5 Cancelled Performances

You are responsible for checking whether an event is cancelled or rescheduled. We will contact affected ticket holders to the extent possible, either by email or phone.
An event is considered cancelled if it does not take place at all or is rescheduled with a new date. Changes in repertoire, partially completed performances, or similar do not constitute a cancelled event.
For cancelled performances, tickets will be refunded within 30 days.
Tickets purchased at the ticket office can only be refunded in person.

3.6 Complaints

If you are dissatisfied with something during the event, please contact one of our ushers first to see if they can assist.
For all other inquiries, please contact our theatre directly: +46 (0)31–425065, info@gest.se.

3.7 Gift Cards

Purchased gift cards have a limited validity of one year. This date is stated on the gift card.
Gift cards are non-refundable.

3.8 Late Arrival

Latecomers will be admitted as soon as our ushers deem it appropriate. To avoid disturbing the audience, you may need to wait for a suitable moment during the performance to be let in.
Late arrival does not entitle you to a ticket refund.

3.9 Strollers, Luggage, etc.

Due to evacuation regulations, strollers are not allowed in the auditorium.
Strollers may be left in the designated area in the cloakroom hall. However, due to limited space, only a certain number of strollers can be accommodated.
Please note, for safety reasons, large bags or similar items are not allowed in the auditorium. For the same reason, walkers or personal chairs are not permitted inside

4. Terms Specific to Courses and Workshops

4.1 Course Description

Our courses vary in length, level, and age group, and details are provided on the individual course pages.

Adult courses: Open to individuals aged 18 and above.
Youth courses: Open to children and teens aged 8–17. Registration must be completed by a parent or legal guardian.

All courses are taught in English unless otherwise stated.

Spaces are allocated on a first-come, first-served basis upon successful payment, provided the participant meets the stated age and level requirements, unless otherwise specified. In certain cases — including, but not limited to, specific courses such as the Intensive Advanced Acting Course — placement is at GEST’s discretion and may depend on factors such as previous experience, age, and suitability for the group. Any specific placement requirements will be clearly outlined on the relevant course information page.

4.2 Registration and Payment

All registrations are made online and require full payment at checkout to confirm a spot. A confirmation email will be sent once payment has been successfully processed. For participants under 18, registration must be completed by a parent or guardian.
A non-refundable service fee may apply and is shown at checkout.
Confirmation will be sent by email.
Registration is non-refundable unless the terms below apply.

4.3 Right of Withdrawal (Ångerrätt)- during cooling-off period

In accordance with the Swedish Distance and Off-Premises Contracts Act (2005:59), you have the right to cancel your purchase within 14 days from the date of booking and payment. If you cancel within this cooling-off period, you will receive a full refund.

If the course starts during the 14-day cooling-off period and you have agreed to this by completing the booking, you are entitled to a partial refund. In this case, GEST is entitled to retain a proportion of the fee equivalent to the value of the classes already delivered up until the time of cancellation.

To cancel within the 14-day period, you must notify us by email at info@gest.se clearly stating your intention to cancel. Refunds will be processed via the original payment method and may take up to 4 weeks to appear.

4.4 Cancellations After the Cooling-Off Period

Cancellations after the 14-day period are not eligible for a refund. By enrolling and paying, you are committing to the full course fee, even if you later decide not to attend. Missed classes are not refundable or transferable.

4.5 Cancellation Due to Illness or Relocation

If you are unable to continue the course due to:

Long-term illness (more than 3 consecutive weeks, supported by a valid medical certificate), or
Relocation to another city (supported by documentation),

You may apply for a partial refund of the remaining course fee. A SEK 300 administration fee will be deducted. Refunds are calculated from the date the certificate indicates your inability to continue. Please notify us as soon as possible by email and attach the relevant documentation.

4.6 Course Changes or Cancellation by GEST

If GEST cancels a course or any part of it before it begins, or if we change the schedule in a way that prevents participation, a full or partial refund will be issued as applicable.

We are not liable for cancellations due to events beyond our control (e.g., illness, weather, force majeure).

In the unlikely event that there is a low number of signups for a given course, GEST reserves the right to reschedule the course for a later start date in order to ensure there are enough participants for all participants to get the greatest benefit.

4.7 Attendance and Absences

Missed sessions are not refundable or transferable. Absence does not count as cancellation.

In Intermediate or Advanced courses (both adult and youth), if a participant misses two or more sessions, continued participation may be reviewed by the course instructor.

4.8 Media Consent

During the course, GEST may occasionally take photographs or video recordings for use in marketing and publicity, including on our website, social media, printed materials, and funding applications. No personal information will be linked to these images unless you have given explicit consent.

At checkout, you will be asked to consent to media use by ticking a checkbox. Participation is entirely voluntary. If you do not consent, we will make every effort to exclude you from any photos or videos.

You can withdraw your media consent at any time by contacting us via email.

4.9. Code of Conduct for our courses

All students must follow the GEST Code of Conduct (below paragraph 7), which is sent prior to the course and available here. GEST reserves the right to remove any student who breaches the code. No refund will be given in such cases.

5. Privacy, Personal Data & Marketing Consent

GEST processes your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable national data protection laws. When you register for a course, we collect personal information such as your name, contact details, and registration history. This data is used strictly for administrative purposes, course-related communication, and to deliver the services you have requested.
All relevant communication — including emails — may be documented to ensure service quality and fulfil contractual obligations. Your personal data will not be shared with third parties without your explicit consent, unless required by law.
By registering, you consent to receiving important course information and occasional newsletters or marketing emails from GEST. You may withdraw this consent at any time by using the unsubscribe link provided in the communication or by contacting us directly.
You have the right to access, correct, or request deletion of your personal data at any time. Additionally, under applicable law, you may request — once per calendar year — a summary of the personal data we hold about you.
For full details, please refer to our Privacy Policy: [Insert link].

6. Complaints and Dispute Resolution

If you are dissatisfied with your course experience, please contact us at info@gest.se or 031 425065 as soon as possible. If we are unable to resolve the matter, you may contact Allmänna reklamationsnämnden (ARN), the Swedish National Board for Consumer Disputes, via https://www.arn.se.

7. Code of Conduct for Courses

All students must follow the GEST Code of Conduct (below), which is sent prior to the course and available here below.

GEST Code of Conduct for courses

Please read and follow these guidelines during your time at GEST. If professional conduct is compromised, GEST reserves the right to refuse or remove participants from the course.

1. Please note that the doors to the rehearsal space open approximately 10 minutes before the lesson. Please make sure that you arrive at least 5 minutes before class begins as the tutor has the right to refuse any late entry to the class.

2. Please prepare any scenes or coursework that has been assigned. It is your responsibility to ensure you are fully prepared for each session.

3. If you will be late or cannot attend a class/workshop or private lesson, please contact the tutor so that they can adjust their lesson accordingly. In our Intermediate and Advanced courses, if a student fail to attend 2 or more classes without proper notification the teacher has a right to remove participants from the course or workshop. Under these circumstances no refund will be given.

4. Do remember that there are other courses, productions and events going on at GEST and there will often be other performances happening during the time of your course. Please be considerate and mindful of each other and throw away any trash in the bins provided and do not leave any personal belongings on the premises.

5. Please do not eat food in the studios, on stage or in our rehearsal rooms.

6. Alcohol and other drugs are prohibited on our premises. This also applies to intoxication of any kind. Participants suspected of being under the influence of drugs or alcohol during lesson time or on GEST premises will be removed from the course.

7. No violence, abuse, or harassment of any form will be tolerated on the premises. Anyone who exercising these things towards others will be denied to continue on with the courses and legal action will be taken. This applies both to participants and teachers in our courses, workshops, private lessons and other activities at GEST.

8. GEST takes no responsibility for any items brought to, or left on the premises.

9. Participation is at your own risk. GEST is not liable for personal injury or damage. Students are expected to act in a responsible manner in order to mitigate the likelihood of such injuries/damages.

10. Do not bring uninvited guests. Only registered or pre-approved participants may attend classes or sessions. Uninvited guests are not allowed. However, for underage students, if necessary, a parent or legal guardian may stay during the session, provided this has been arranged in advance with GEST and the course tutor

11. We ask participants to treat these course sessions with professionalism, and respect the other participants, tutor and GEST staff. At the discretion of the tutor or any other GEST representative, participants whose behaviour is deemed to be detrimental to the quality of the session for the majority may be asked to leave a session and in worst case scenario will not be able to attend the rest of the course. Under these circumstances no refund will be given.

Thank you for your participating at Gothenburg English Studio Theatre. If you have any questions please do not hesitate to call us on +46 (0) 31 42 50 65 or you can email us at cld@gest.se.

Community Guidelines

Work with kindness, fun, respect, and an open mind.
Support one another on and off stage.
Collaborate and listen to your scene partner.
Respect physical boundaries.
Prioritise safety and trust.
Treat risky subject matter with care.
Help maintain a space free from discrimination or harassment.

Elizabeth Neale